Introduction to ICTPbx:
ICTPbx is a open-source web interface that allows users to manage the FreeSWITCH voice switch. It can be used as a PBX, call center server, and more.
ICTPbx is open source and highly available multi-tenant PBX, carrier grade switch, call center server, contact center, fax server, voip server, voicemail server, voice application server, and more. ICTPbx is developed over ICTCore, ICTCore is freeswitch based communciations framework, FreeSWITCH™ is a highly scalable, multi-threaded, multi-platform communication platform.
It provides unlimited extensions, voicemail-to-email, music on hold, call parking, call center, call queues, phone provisioning and many other features. It provides the functionality your business needs and brings corporate level phone system features to small, medium and large businesses.
Main Features of ICTPbx:
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Unlimited Extensions: ICTPBX provides users with the ability to create an unlimited number of extensions, ensuring flexibility and scalability for businesses of all sizes.
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Voicemail-to-Email: With ICTPBX, users can easily forward voicemails to their email accounts, allowing quick access to messages from any device, ensuring no important communication is missed.
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Music on Hold: ICTPBX offers a music on hold feature, allowing businesses to play customized music or announcements while callers are waiting, enhancing the overall customer experience.
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Call Parking: ICTPBX allows users to park calls for later retrieval, offering flexibility in managing incoming calls by transferring them to a virtual parking space for processing at a more convenient time.
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Multi-Tenancy Support: ICTPBX supports multi-tenancy, enabling the segregation of customers into separate subdomains or partitions, making it ideal for service providers managing multiple clients or business branches under one system.
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Call Recording: ICTPBX includes a comprehensive call recording feature, allowing businesses to record incoming and outgoing calls for training, quality assurance, or compliance purposes.
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Interactive Voice Response (IVR): ICTPBX comes with an advanced IVR system, enabling businesses to create customizable menus for automated call routing, improving customer service efficiency.
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Conference Calling: ICTPBX supports conference calls, allowing multiple participants to join a single call for meetings, collaborations, or discussions without needing additional software.
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Advanced Call Routing: With ICTPBX, businesses can configure advanced call routing options, such as time-based routing, skills-based routing, and ring groups, ensuring calls are directed to the right person or department.
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Call Queues: ICTPBX offers call queue management, where incoming calls can be queued during busy times and distributed to agents as they become available, reducing call abandonment and improving response times.
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Mobile Integration: ICTPBX integrates seamlessly with mobile devices, allowing users to make and receive calls through the system using their smartphones, ensuring they remain connected even while on the go.
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Security and Encryption: ICTPBX ensures secure communications by providing encryption protocols for both voice and fax transmissions, safeguarding sensitive information.
With its robust feature set, ICTPBX offers businesses a powerful, scalable, and secure telephony solution, designed to meet the complex needs of modern communication systems.