ICTCRM is integration of open-source SuiteCRM and ICTContact contact center software, it is advanced customer relationship management (CRM) system that offer unified communications, telemarketing and advanced call center features with comprehensive set of features to manage customer interactions, sales, marketing, communication, and customer support processes. It is a powerful and flexible CRM solution that can be tailored to meet the specific needs of business communication of all sizes and industries. ICTCRM also offers security features such as security groups, roles and permissions.
ICTCRM is a modern CRM software integrated with CTI to manage your organization’s daily business and communications needs, It is suitable for small, medium and large companies we have enhanced its functionality by adding computer telephony integration (CTI ) functionality by adding both personal as well as mass communications capability either through SMS, voice , email or fax based technologies by integrating this modern CRM and ERP solution with unified communications platform ICTContact.
Buy NowMain Features of ICTCRM:
General Features:
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Account Module: Manage and track information about customers and organizations.
Campaign Module: Plan and execute marketing campaigns, track performance, and results.
Leads Management: Capture, manage, and convert potential customer leads into sales opportunities.
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Calls Module: Schedule and log phone calls, keeping track of communications with clients and leads.
Opportunities Module: Manage sales opportunities, track progress, and forecast revenue.
Email Marketing Module: Create and manage email marketing campaigns, send personalized emails to target audiences.
Event Module: Organize and track events, including meetings, webinars, and other activities.
Invoices Module: Create, manage, and send invoices to clients, track payments, and manage billing.
Products Module: Manage your product catalog, track inventory, and associate products with sales opportunities.
Project Module: Plan and manage projects, assign tasks, and track progress and timelines.
Meeting Module: Schedule and log meetings, send reminders, and keep a record of discussions.
Task Module: Create and assign tasks to team members, track task status and deadlines.
Quotes Module: Create and send price quotes to potential clients, manage pricing and approvals.
Reports: Generate customizable reports to analyze business performance, track sales, and customer activities.
Target Module: Segment and manage specific customer groups for targeted marketing and sales efforts.
Workflow Module: Automate business processes with workflows, ensuring timely follow-ups and task completion.
User Management Feature: Manage user accounts, assign roles, and control access to system features.
Security Suite Group: Set up user groups and permissions to ensure data security and control access levels.
REST API Feature: Allows for integration with third-party apps and systems via API, enabling data exchange.
Add-ons Manager Feature: Manage and install additional modules or plugins to extend CRM functionalities.
Communication Features:
Inbound Call Center: Handles incoming customer calls for support or inquiries.
Outbound Call Center: Manages outbound calls for sales, marketing, or customer follow-ups.
Contact Center: Manages customer interactions across multiple channels (phone, email, chat).
Email: Supports sending and receiving emails within communication workflows.
Fax Blasting: Sends mass faxes to multiple recipients simultaneously.
Survey-Based Calling: Conducts phone surveys by automatically dialing customers and recording responses.
Appointment Reminder: Sends automated call reminders to customers about upcoming appointments.
Press1 Campaign: Runs interactive campaigns where customers press 1 to take action (e.g., transfer to an agent).
Predictive Dialing: Automatically dials numbers, ensuring agents are connected only to answered calls.
Power Dialing: Dials numbers at a high volume, connecting answered calls directly to agents.
Preview Dialing: Allows agents to view customer details before dialing a number.
Manual Dialing: Agents manually dial numbers for personalized interactions.
Inbound Dialing: Handles incoming calls and routes them to the appropriate department or agent.
DNC Support: Supports Do Not Call lists to ensure compliance with regulations.
AMD Support: Detects answering machines and routes calls accordingly.
IVR Studio: Allows for the creation of custom interactive voice response (IVR) systems.
Agent Dialing: Connects agents to customers based on pre-configured dialing strategies.
WebRTC: Enables real-time voice and video communication via web browsers.
Webphone: Allows agents to make calls directly from their web browser without additional hardware.
Voice Broadcasting: Sends pre-recorded voice messages to multiple contacts simultaneously.
Progressive Dialing: Dials one number at a time, connecting agents only when a call is answered.
Call Throttling: Limits the number of calls per second to manage system load and avoid overloading.
IVR Designer: Customizes IVR menus to suit specific business needs.
User-Wise Channel Limits: Sets limits on the number of channels each user can utilize.
Concurrent Channels: Manages simultaneous call channels for efficient communication.
Custom Caller ID: Allows for setting specific caller IDs for outbound calls.
Custom Token: Supports personalized communication tokens for dynamic interactions.
Personalized Communications: Enables customized messages and content based on customer details.
Dynamic Communications: Adapts communication content in real-time based on customer behavior or responses.
Retry with Follow Me: Redials customer numbers, following a pre-configured set of secondary numbers if not answered.
Dialog/Script: Provides agents with predefined scripts during calls for consistent messaging.
Disposition Management: Tracks and manages call outcomes and agent notes for reporting and analysis.