WELCOME TO ICTBROADCAST
ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs and Service Providers. ICTBroadcast offers smart auto dialer capabilities. It enables service providers to offer a wide range of broadcasting services to their users. It can be scaled to blast thousands of simultaneous calls using either VoIP or PSTN and fits most voice broadcasting scenarios. It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
""Features""
- Web-based Fax, SMS and Voice Broadcasting application
- Multi-tenant platform for Enterprise / Service Providers / ITSP
- Smart Auto dialer and Smart Predictive Dialer capabilities
- Importing phone number lists / contacts for use in multiple campaigns
- Filtering and Categorization of contacts
- Scheduling of campaigns on the basis of selected days of week and particular times
- Separate web portals for users and Admin
- Set up, Configure, and Run multiple campaigns simultaneously
- Custom CallerID with personalized Name
- Answering Machine Detection also playing custom message for Answering Machines
- Separate messages for answering machines and live person
- Scalable to generate thousands of calls; capable of handling heavy loads
- Real-time Control of campaigns using pause and start buttons
- Real-time Changing of campaign parameters using edit button
- Real-time Management of the number of concurrent channels available for active campaigns
- Simple Voice Broadcast, as well as Interactive Voice Broadcasting support (press 1 voice broadcasting)
- Inbound Voice Campaign support for inbound telemarketing
- Store and display Customers Responses for results and call status data reports
- Multiple Technologies SIP/IAX2, Multi Codecs
- User-friendly web-based configuration interface
- Web-based IVR Designer
- Control rate of concurrent calls for multiple campaigns
- Real-time System and Call Statistics for active as well as completed campaigns
- Basic Call Center functionality allows agents to receive calls
- External Call Center support for advanced call center functionality
- Queue Calls with custom Music On Hold or Pre-recorded message
- Third pary applications integeration with ICTBroadcast
- Using Rest API’s to integrate with third party applications
- WHMCS integration with ICTBroacast using REST API’s
- SugarCRM customer relationship management integration with ICTBroadcast using REST API’s
- VtigerCRM customer relationship management integration with ICTBroadcast using REST API’s
- Outbound Appointment Reminders
- Inbound IVR Support
- Emergency and Alarm Dialer
- Retail sales and Business Advertisements
- Subscription Campaign
- Timezone based Contact Calling
- Inbound option in Survey Campaign
- Voice Feedback in Survey Campaign
- Queues in Agent Module
