ICTBroadcast : Advance Auto Dialer software & Call Center Solution

ICTBroadcast is a comprehensive Ai-powered auto dialer software & call center software designed for businesses, call centers, and service providers. It supports large-scale campaigns across Voice, SMS, Email, and Fax, empowering organizations to automate customer outreach, conduct surveys, promote services, and increase engagement — all from a single unified interface.

ICTBroadcast fits a wide variety of needs, whether you're sending appointment reminders, political messages, or operating a full-scale outbound call center.

Key Features of ICTBroadcast

Smart Auto Dialer & Predictive Dialing

Boost Agent Efficiency & Reduce Idle Time
Automatically detect voicemail, busy signals, and unanswered calls to connect only live human calls to your agents. ICTBroadcast’s predictive dialer maximizes throughput by adjusting call pacing based on agent availability.

Multi-Channel Campaigns: Voice, SMS, Email, Fax

Engage Across Every Channel from One Platform
Reach your audience where they are. Run high-volume campaigns via voice calls, SMS alerts, fax blasts, and email outreach with real-time scheduling and reporting.

Multi-Tenant Architecture for ITSPs & Resellers

Offer White-Labeled Contact Center Services
Serve multiple business clients under one platform with full user/resource isolation, customizable portals, branded domains, and individual campaign analytics.

Web-Based IVR Studio

No-Code IVR Designer to Build Interactive Call Flows
Design complex IVR menus using drag-and-drop tools with DTMF inputs, TTS, API-based logic, and call forwarding — all from an intuitive web interface.

Contact Management with Filtering & Timezone Logic

Target the Right People at the Right Time
Import contacts in bulk via CSV, filter by timezone, CNAM, HLR, and apply DNC policies to ensure compliance while improving campaign reach.

Real-Time Campaign Monitoring & Dashboard

Complete Visibility into Campaign Performance
View concurrent calls, agent availability, delivery reports, and campaign results in real time. Pause or update live campaigns instantly to optimize performance.

CRM & API Integrations

Seamless Connectivity with External Systems
Integrate with third-party systems like VtigerCRM, SugarCRM, and WHMCS via RESTful APIs. Synchronize contacts, fetch campaign data, and automate workflows easily.

Call Center Agent Module

Enable Inbound Queues, Live Agents, and Call Transfers
Operate a full-featured call center with agent dashboards, skill-based routing, call transfers, scripts, supervision tools, and music-on-hold.

Use Cases of ICTBroadcast

Use Case	Industry/Need	Key Benefits
Mass Voice/SMS Campaigns	Political Campaigns, Retail, Nonprofits	Launch thousands of calls or texts quickly with minimal effort
Appointment Reminders	Clinics, Dental Offices, Service Providers	Reduce no-shows by automating reminders and confirmations
Inbound IVR & Support Lines	Government, Financial Services	Provide self-service menus with call routing and voicemail
Surveys & Feedback Collection	Education, Research Firms	Use voice or SMS campaigns to gather real-time feedback or survey responses
Lead Nurturing & Qualification	Real Estate, Insurance, Sales Teams	Auto dial leads, route to agents, and update CRM with call outcomes
Subscription Renewal Campaigns	SaaS, Telecom, Media Agencies	Notify users of due renewals via SMS/voice/email, track responses
Emergency & Alert Systems	Disaster Management, Public Safety	Broadcast urgent messages with retry logic and delivery tracking
Outbound Call Center Campaigns	Telemarketing, Debt Collection, Surveys	Automate outbound calls, play messages, transfer to agents, and track performance
Inbound Call Center Support	Customer Service, Technical Support	Route calls via IVR, log tickets, queue management, and agent interaction
Blended Contact Center	Healthcare, Education, Public Sector	Handle both incoming and outgoing calls with integrated reporting & live dashboards
Predictive Dialing	Sales, Telemarketing	Maximize agent talk time by skipping unanswered calls or busy tones
Agent Campaigns	BPOs, CRM Integrations	Connect agents directly to live calls after call screening and qualification
Interactive Voice Broadcasting	NGOs, Fundraisers, Voter Awareness	Engage users with keypad response-based interactions during automated calls
Click-to-Call Integration	E-commerce, Web Portals	Allow website visitors to connect with your team instantly through one click
Fax Broadcasting	Legal, Healthcare, Enterprises	Send bulk faxes with delivery confirmation and retry support

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Benefits of ICTBroadcast

Increased Productivity

Maximize outreach and minimize downtime using predictive dialing and intelligent automation.

All-in-One Broadcasting Hub

No need for third-party services — manage voice, SMS, fax, and email from a unified platform.

White-Label Ready

Offer branded telemarketing services as your own product, complete with custom domains and logos.

Informed Decision-Making

Use built-in dashboards and reports to analyze campaign success, agent performance, and contact behavior.

Seamless API Integration

Connect with CRMs, billing platforms, and external apps to streamline workflows and enhance data access.

Enterprise Scalability

From small teams to national call centers, ICTBroadcast scales effortlessly using VoIP, PSTN, or hybrid networks.

ICTBroadcast Website & Support Links:

Visit Website
User Documentation
Support Portal
Download ICTBroadcast