A Scalable, Multi-Tenant Platform for Voice, SMS, Email & Fax Campaigns with Smart Dialers and CRM/API Integration
🌐 Overview: Broadcast Smarter, Engage Better
ICTBroadcast is a comprehensive Ai-powered auto dialer software & call center software designed for businesses, call centers, and service providers. It supports large-scale campaigns across Voice, SMS, Email, and Fax, empowering organizations to automate customer outreach, conduct surveys, promote services, and increase engagement — all from a single unified interface.
ICTBroadcast fits a wide variety of needs, whether you're sending appointment reminders, political messages, or operating a full-scale outbound call center.
✨ Key Features of ICTBroadcast
📞 Smart Auto Dialer & Predictive Dialing
Boost Agent Efficiency & Reduce Idle Time
Automatically detect voicemail, busy signals, and unanswered calls to connect only live human calls to your agents. ICTBroadcast’s predictive dialer maximizes throughput by adjusting call pacing based on agent availability.
📢 Multi-Channel Campaigns: Voice, SMS, Email, Fax
Engage Across Every Channel from One Platform
Reach your audience where they are. Run high-volume campaigns via voice calls, SMS alerts, fax blasts, and email outreach with real-time scheduling and reporting.
🧑💼 Multi-Tenant Architecture for ITSPs & Resellers
Offer White-Labeled Contact Center Services
Serve multiple business clients under one platform with full user/resource isolation, customizable portals, branded domains, and individual campaign analytics.
🎛️ Web-Based IVR Studio
No-Code IVR Designer to Build Interactive Call Flows
Design complex IVR menus using drag-and-drop tools with DTMF inputs, TTS, API-based logic, and call forwarding — all from an intuitive web interface.
📂 Contact Management with Filtering & Timezone Logic
Target the Right People at the Right Time
Import contacts in bulk via CSV, filter by timezone, CNAM, HLR, and apply DNC policies to ensure compliance while improving campaign reach.
📊 Real-Time Campaign Monitoring & Dashboard
Complete Visibility into Campaign Performance
View concurrent calls, agent availability, delivery reports, and campaign results in real time. Pause or update live campaigns instantly to optimize performance.
🔗 CRM & API Integrations
Seamless Connectivity with External Systems
Integrate with third-party systems like VtigerCRM, SugarCRM, and WHMCS via RESTful APIs. Synchronize contacts, fetch campaign data, and automate workflows easily.
🎧 Call Center Agent Module
Enable Inbound Queues, Live Agents, and Call Transfers
Operate a full-featured call center with agent dashboards, skill-based routing, call transfers, scripts, supervision tools, and music-on-hold.
📌 Use Cases of ICTBroadcast
|
🔍 Use Case |
🏢 Industry/Need |
✅ Key Benefits |
|---|---|---|
|
Mass Voice/SMS Campaigns |
Political Campaigns, Retail, Nonprofits |
Launch thousands of calls or texts quickly with minimal effort |
|
Appointment Reminders |
Clinics, Dental Offices, Service Providers |
Reduce no-shows by automating reminders and confirmations |
|
Inbound IVR & Support Lines |
Government, Financial Services |
Provide self-service menus with call routing and voicemail |
|
Surveys & Feedback Collection |
Education, Research Firms |
Use voice or SMS campaigns to gather real-time feedback or survey responses |
|
Lead Nurturing & Qualification |
Real Estate, Insurance, Sales Teams |
Auto dial leads, route to agents, and update CRM with call outcomes |
|
Subscription Renewal Campaigns |
SaaS, Telecom, Media Agencies |
Notify users of due renewals via SMS/voice/email, track responses |
|
Emergency & Alert Systems |
Disaster Management, Public Safety |
Broadcast urgent messages with retry logic and delivery tracking |
🎯 Benefits of ICTBroadcast
🚀 Increased Productivity
Maximize outreach and minimize downtime using predictive dialing and intelligent automation.
📡 All-in-One Broadcasting Hub
No need for third-party services — manage voice, SMS, fax, and email from a unified platform.
🏷️ White-Label Ready
Offer branded telemarketing services as your own product, complete with custom domains and logos.
📈 Informed Decision-Making
Use built-in dashboards and reports to analyze campaign success, agent performance, and contact behavior.
🔄 Seamless API Integration
Connect with CRMs, billing platforms, and external apps to streamline workflows and enhance data access.
⚖️ Enterprise Scalability
From small teams to national call centers, ICTBroadcast scales effortlessly using VoIP, PSTN, or hybrid networks.
💰 Pricing & Package Options
Choose the Edition That Best Matches Your Business Needs
We offer two ICTBroadcast editions tailored to meet the unique needs of different customer types.
🏢 ICTBroadcast Enterprise Edition
Enterprise Edition has been designed for call centers, contact centers and organization’s to fulfill an organization’s unified communications and telemarketing needs such as, to market their products and services, interact with their customers, conduct surveys and set an appointment with them, better communicate their employees, and manage their workforce efficiently.
🌐 ICTBroadcast Service Provider Edition
Service Provider Edition has been designed for Internet Telephony Service Providers (ITSP), to offer hosted autodialer, and call center services to their business customers using their own platform. ICTBroadcast Service Provider Edition features white label, multi tenant, unified communications, advance billing & routing and payment management system that make it a perfect choice for service providers/telecom operators/carriers